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Help & Support

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Microchip compatibility checker
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Microchip Cat Flap
Microchip Cat Flap
Frequently asked questions
How-to videos
Installation help
Dimensions
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DualScan Microchip Cat Flap
DualScan Microchip Cat Flap
Frequently asked questions
How-to videos
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Dimensions
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Microchip Pet Door
Microchip Pet Door
Frequently asked questions
How-to videos
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Microchip Pet Door Connect
Microchip Pet Door Connect
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How-to videos
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Microchip Cat Flap Connect
Microchip Cat Flap Connect
Frequently asked questions
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Microchip Pet Feeder
Microchip Pet Feeder
Frequently asked questions
Training
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Sealed Pet Bowl
Sealed Pet Bowl
Frequently asked questions
How-to videos
Dimensions
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Hub
Hub
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Animo Classic
Animo Classic
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Dimensions
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Microchip Pet Feeder Connect
Microchip Pet Feeder Connect
Frequently asked questions
Training
How-to videos
Dimensions
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Microchip Reader
Microchip Reader
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Dimensions
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Felaqua Connect
Felaqua Connect
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Works with your pet’s existing microchip

Our products work with all common microchips. For peace of mind, check yours is compatible by entering the number below.

What if my pet is not microchipped?
  • Is compatible with your microchip
  • Is not compatible with your microchip
  • Doesn’t require a microchip to work
    • Microchip Cat Flap
    • DualScan Microchip Cat Flap
    • Microchip Pet Door
    • Microchip Cat Flap Connect
    • Microchip Pet Door Connect
    • Microchip Pet Feeder
    • Microchip Pet Feeder Connect
    • Sealed Pet Bowl
    • Artboard Felaqua Connect

Talk to us

0800 0124511

Our opening hours for phone calls are Mon - Thurs 8:00 AM-5:00 PM and Fri 8:00 AM -4:00 PM

Please have the serial number of your product, and the microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Submit an enquiry or report a product security issue

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2026 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.